Returns and exchanges

If you are not 100% satisfied with your purchase, we offer a no hassles return policy. Simply return the product in its original condition along with a completed Return Authorization Form within 15 days of purchase and Frogfile will provide a full refund or replacement.

Frogfile reserves the right to apply a restocking fee in the event of multiple returns relating to the same item.

There are no refunds or exchanges on special order items and custom orders. All such purchases are final sales.

Downloadable Return Authorization Form.

Delivery

Within the Lower Mainland of British Columbia

Frogfile offers free next day delivery to most locations within the central Lower Mainland for orders over $50 (excluding taxes). Set delivery charges apply to orders in the rest of the Lower Mainland.

Orders must be placed by 3:00pm on the previous day to guarantee delivery. We will make every effort to fulfill orders placed by the end of the business day. If delivery is prevented for reasons beyond our control, we will notify you immediately and deliver your order the next business day.

Orders under $50 are subject to a $10 delivery fee.

A contact person must be available to accept the delivery between the hours of 9am – 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.

Elsewhere in Canada

For shipments elsewhere in Canada, shipping and handling charges apply. Shipping and handling charges are based on the weight, size and shipping distance of the order. Delivery times on orders outside our local trading area are not guaranteed. We will email you to confirm acceptance of the shipping charges in advance of shipping your order.

A CAN$50.00 minimum applies to all orders.

We do not deliver to P.O. Boxes.

Special order items are delivered within four to six weeks.

We do not offer delivery outside Canada at this time.

Payment

Frogfile accepts payment by VISA and MasterCard. We also offer terms of 30 days for those customers wishing to set up an account. Credit card payments will only be accepted at the time of purchase. If a purchase is made on account (terms of 30 days), payment must be made by cheque. All accounts are payable within 30 days of invoicing. All overdue accounts are subject to 2% interest compounded monthly.

Removal from email list

In accordance with federal and provincial privacy laws, Frogfile does not issue any unsolicited materials. If you have received unsolicited correspondence from Frogfile simply email service@frogfile.com or call (604) 947-6929 and we will remove you from our list immediately.

Copyright

Frogfile and Frogfile Office Essentials are service marks of Gil Yaron dba Frogfile Office Essentials. This entire Web Site is Copyright © Frogfile Office Essentials.

The information and design of this site are owned by Gil Yaron dba Frogfile Office Essentials. Except for a single temporary copy in a single computer's memory and a single permanent copy to be used by user, the information contained herein may not be used, copied, performed, distributed, rented, sublicensed, altered or stored for subsequent use, in whole or in part, in any manner, without the express prior written consent of Gil Yaron (unless such use constitutes fair use under the Copyright Act).

All information contained herein is believed by Gil Yaron to be accurate and reliable. Because of the possibility of human and mechanical error as well as other factors, Gil Yaron is not responsible for any errors or omissions, either its own or its information providers'. All information is provided "as is" without warranty of any kind. Gil Yaron makes no representations and disclaims all express, implied, and statutory warranties of any kind to user and/or any third party, including as to accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose.

Gil Yaron has no liability in tort, contract, or otherwise (and, as permitted by law, product liability), to user or any third party.

Gil Yaron shall under no circumstance be liable to user or any third party for any lost profits or lost opportunity, or any indirect, special, consequential, incidental, or punitive damages whatsoever, from any application of the information provided within this site, even if Gil Yaron has been advised of the possibility of such damages.

Some Canadian provinces, and foreign countries provide rights in addition to those above, or do not allow excluding or limiting implied warranties, or liability for incidental or consequential damages. Therefore, the above limitations may not apply to you or there may be provincial provisions which supersede the above. Any clause declared invalid shall be deemed severable and not affect the validity or enforceability of the remainder. These terms may only be amended in a writing signed by Gil Yaron and are governed by the laws of the Canada and the Province of British Columbia.

Web site access agreement

Gil Yaron dba Frogfile Office Essentials ("Company") may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions, because they are binding on you. If you do not accept the Terms and Conditions stated here, do not use the Web Site.

Section 1. Use of Material

The Company authorizes you to view and download a single copy of the material on this Web site ("Web Site") solely for your personal, noncommercial use. Special rules may apply to the use of certain software and other items provided on the Web Site. Any such special rules are listed as "Legal Notices" on this Web Site and are incorporated into this Agreement by reference.

The contents of this Web Site, such as text, graphics, images and other material ("Material"), are protected by copyright under both Canadian and foreign laws. Unauthorized use of the Material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original Material on any copy you make of the Material. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose. The use of the Material on any other Web site or in a networked computer environment for any purpose is prohibited.

If you violate any of these Terms, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Section 2. Company's Liability

The Material may contain inaccuracies or typographical errors. Company makes no representations about the accuracy, reliability, completeness, or timeliness of the Material or about the results to be obtained from using the Web Site and the Material. The use the Web Site and the Material is at your own risk. Changes are periodically made to the Web Site and may be made at any time.

COMPANY DOES NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR-FREE OR THAT THIS WEB SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL GOODS. IF YOUR USE OF THE WEB SITE OR THE MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, COMPANY IS NOT RESPONSIBLE FOR THOSE COSTS.

THE WEB SITE AND MATERIAL ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. COMPANY AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT THE ACCURACY , RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE TEXT, GRAPHICS, AND LINKS.

Section 3. Disclaimer of Consequential Damages

IN NO EVENT SHALL COMPANY, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEB SITE AND THE MATERIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Section 4. User Submissions

Generally, any communication which you post to the Web Site is considered to be non-confidential. If particular Web pages permit the submission of communications which will be treated by Company as confidential, that fact will be stated in "Legal Notices" on those pages. By posting communications to the Web Site, you automatically grant Company a royalty-free, perpetual, irrevocable nonexclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

As a User, you are responsible for your own communications and are responsible for the consequences of their posting. You must not do the following things: Post material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; post material that reveals trade secrets, unless you own them or have the permission of the owner; post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; post material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another User or any other person or entity; post a sexually explicit image; post advertisements or solicitations of business; post chain letters or pyramid schemes; or impersonate another person.

The Company does not represent or guarantee the truthfulness, accuracy, or reliability of any of communications posted by other Users or endorse any opinions expressed by Users. You acknowledge that any reliance on material posted by other Users will be at your own risk.

Company does not screen communications in advance and is not responsible for screening or monitoring material posted by Users. If notified by a User of communications which allegedly do not conform to this Agreement, Company may investigate the allegation and determine in good faith and its sole discretion whether to remove or request the removal of the communication. Company has no liability or responsibility to Users for performance or nonperformance of such activities. Company reserves the right to expel Users and prevent their further access to the Web Site for violating this Agreement or the law and the right to remove communications which are abusive, illegal, or disruptive.

Section 5. Links to Other Sites

The Web Site contains links to third party Web sites. These links are provided solely as a convenience to you and not as an endorsement by Company of the contents on such third-party Web sites. Company is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk.

Section 6. Software Licenses

All software that is made available for downloading from the Web Site ("Software") is protected by copyright and may be protected by other rights. The use of such software is governed by the terms of the software license agreement or designated "Legal Notice" accompanying such software ("License Agreement"). The downloading and use of such software is conditioned on your agreement to be bound by the terms of the License Agreement.

Section 7. Limitation of Liability

Unless otherwise expressly provided in a Software License or Legal Notice, the COMPANY has no aggregate liability to you for all claims arising from the use of the Materials (including Software).

Section 8. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this Agreement. The Company shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

Section 9. Export Control

Some countries, such as the United States, control the export of products and information. You agree to comply with such restrictions and not to export or re-export the Materials (including Software) to countries or persons prohibited under the export control laws. By downloading the Materials (including Software), you are agreeing that you are not in a country where such export is prohibited or are a person or entity to which such export is prohibited. You are responsible for compliance with the laws of your local jurisdiction regarding the import, export, or re-export of the Product.

Section 10. User Information

The Company may use the information it obtains relating to you, including your IP address, name, mailing address, email address and use of the Web Site, for its internal business and marketing purposes and may disclose the information to third parties for such purposes.

Section 11. General

This Web Site is based in Vancouver, British Columbia, Canada. The Company makes no claims the Materials are appropriate or may be downloaded outside of Canada. Access to the Materials (including Software) may not be legal by certain persons or in certain countries. If you access the Web Site from outside of the Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. This Agreement is governed by the internal substantive laws of the Province of British Columbia, without respect to its conflict of laws principles. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular "Legal Notice" or Software License or material on particular Web pages, this Agreement constitutes the entire Agreement between you and the Company with respect to the use of Web Site. Any changes to this Agreement must be made in writing, signed by an authorized representative of the Company.